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 MMSA
Members' Code of Practice
We as members of the Mobile Media Specialist Association undertake
that we will:
- Act fairly, reasonably and responsibly in all our dealings with
you and ensure that all activities of the Association comply with
relevant rules and regulations.
- Not discriminate between consumers on any grounds of race, gender,
disability, ethnic origin or sexual preference.
- Do our utmost to assist the customer fairly when he/she is seeking
information and / or guidance.
- Act with integrity and try to ensure that all our suppliers
of goods
and services do likewise.
- Respect any confidential information given by our customers.
- Do our utmost to deal with any consumer complaints fairly, efficiently
and as quickly as possible.
- Follow any guidance notes or information provided by the Association.
- Provide adequate training for staff to ensure that the procedures
they
follow reflect the commitments set out in this code.
- Provide workmanship to a standard expected from the Association.
Furthermore, MMSA Members agree to work towards fulfilling the
Association's Qualification Criteria as listed below.
To encourage an ongoing improvement in facilities, knowledge, customer
care and presentation within specialist in-car electronics retailers,
members are assessed in the following areas throughout their membership
period.
1] Premises
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a] External Appearance & Facilities (ie. appealing
store frontage, car parking)
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b] Internal Appearance & Facilities (ie. cleanliness,
demonstration facilities, workshop)
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c] Additional facilities (ie. service department, woodworking/paint
rooms)
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2] Sales Staff
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a] Appearance
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b] Customer Care & sales manner
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c] Product and Vehicle Knowledge
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d] Specialised Knowledge (ie. system set-up, audio/technical
measurement)
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3] Installation Staff
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a] Appearance
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b] Qualifications and/or Experience
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c] Specialised Knowledge (ie. system set-up, high-end
installation experience)
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d] Specialised Electrical Knowledge (ie. product interfacing,
OEM solutions)
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e] Specialised Skills (ie. trimming, styling, painting,
use of metals/plastics etc)
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4] Business Procedures & Ethic
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a] Adherence to payment terms (in relation to their
Suppliers)
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b] Willingness to fully discuss with the MMSA any issues
that may arise
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c] Agreement to promote MMSA sales offers in accordance
with agreed terms
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d] Adherence to the MMSA Code of Practice, as stated
above
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5] Service & Aftersales Care
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a] Telephone manner
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b] servicing arrangements and promptness in solving
faulty product issues
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c] promptness and success of dealing with installation
related problems
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d] willingness to support enquiries on products supplied
and/or fitted by
other MMSA Members, and participate in nationwide warranty
agreements
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There is a mechanism in place that allows the Association to measure
adherence to the criteria and revoke membership in cases of severe
non-compliance. If any customer of an MMSA member feels they need
to make a complaint, and that the situation cannot be handled directly
between customer and retailer, our online
feedback form can be used.
We also encourage customers to use the feedback
form to give praise to a company or an individual where you
feel they deserve a special mention. All our members take pride
in the work they do and there's no better feeling than when someone
says "great job!".
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