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InCar Expert Retail Specialists' Code of Practice

We as members of the InCar Expert Installer Network undertake that we will:

  • Act fairly, reasonably and responsibly in all our dealings with you and ensure that all activities of the Association comply with relevant rules and regulations.

  • Not discriminate between consumers on any grounds of race, gender, disability, ethnic origin or sexual preference.

  • Do our utmost to assist the customer fairly when he/she is seeking
    information and / or guidance.

  • Act with integrity and try to ensure that all our suppliers of goods
    and services do likewise.

  • Respect any confidential information given by our customers.

  • Do our utmost to deal with any consumer complaints fairly, efficiently
    and as quickly as possible.

  • Follow any guidance notes or information provided by the Association.

  • Provide adequate training for staff to ensure that the procedures they
    follow reflect the commitments set out in this code.

  • Provide workmanship to a standard expected from the Association.

Furthermore, all retailers working under the banner of the InCar Expert Installer Network agree to work towards fulfilling the Association's Qualification Criteria as listed below.

To encourage an ongoing improvement in facilities, knowledge, customer care and presentation within specialist in-car electronics retailers, the Association encourages improvement and, wherever possible, monitors progress in the following areas:

1] Premises

 

a] External Appearance & Facilities (ie. appealing store frontage, car parking)

 

b] Internal Appearance & Facilities (ie. cleanliness, demonstration facilities, workshop)

 

c] Additional facilities (ie. service department, woodworking/paint rooms)

   

2] Sales Staff

 

a] Appearance

 

b] Customer Care & sales manner

 

c] Product and Vehicle Knowledge

 

d] Specialised Knowledge (ie. system set-up, audio/technical measurement)

   

3] Installation Staff

 

a] Appearance

 

b] Qualifications and/or Experience

 

c] Specialised Knowledge (ie. system set-up, high-end installation experience)

 

d] Specialised Electrical Knowledge (ie. product interfacing, OEM solutions)

 

e] Specialised Skills (ie. trimming, styling, painting, use of metals/plastics etc)

   

4] Business Procedures & Ethic

 

a] Adherence to payment terms (in relation to their Suppliers)

 

b] Willingness to fully discuss with the MMSA any issues that may arise

 

c] Agreement to promote the aims of the Association wherever possible

 

d] Adherence to the MMSA Code of Practice, as stated above

   

5] Service & Aftersales Care

 

a] Telephone manner

 

b] servicing arrangements and promptness in solving faulty product issues

 

c] promptness and success of dealing with installation related problems

 

d] willingness to support enquiries on products supplied and/or fitted by
other specialist retailers working under the InCar Expert banner

There is a mechanism in place that allows the Association to measure adherence to the criteria and remove from our listing any companies that are seen to fall short. If a customer of any retailer listed on our web site feels they need to make a complaint, and that it is not sufficient for the situation to be handled directly between customer and retailer, our online feedback form can be used.

We also encourage customers to use the feedback form to give praise to a company or an individual where you feel they deserve a special mention.

 
     
 
         
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